1. Booking Confirmation

• 1.1 All bookings must be made via our official websites, authorized travel agents, or directly at our hotels.
• 1.2 A booking is confirmed only after full payment is received and a confirmation email or voucher is issued.
• 1.3 All rates, availability, and promotions, including festival discounts or special packages, are subject to change without prior notice until payment and confirmation are completed.

2. Payment Policy

• 2.1 All bookings require full pre-payment at the time of reservation.
• 2.2 Payments can be made via credit/debit card, net banking, UPI, or other authorized payment methods.
• 2.3 Non-Refundable / Non-Amendable Policy:
• • Once the booking is confirmed and payment is received, the reservation cannot be cancelled, refunded, or modified.
• • No changes are permitted to guest names, dates of stay, room type, or other booking details under this policy.

3. Check-in and Check-out

• 3.1 Standard check-in time: 12:00 PM
• 3.2 Standard check-out time: 12:00 PM
• 3.3 Early check-in or late check-out requests may be accommodated subject to availability and may incur additional charges.

4. Guest Responsibilities

• 4.1 Guests must provide accurate personal information, including valid identification at the time of check-in, as per government regulations.
• 4.2 Guests are responsible for the conduct of all occupants of the booked room. Damage to hotel property or violation of hotel rules may incur additional charges.
• 4.3 Smoking is prohibited in all indoor areas of our hotels unless designated smoking areas are provided.
• 4.4 Pets are not allowed unless explicitly approved in advance by the hotel management.

5. Hotel Rights

• 5.1 Arch Group of Hotels reserves the right to refuse service or accommodation to any guest violating hotel policies or local laws.
• 5.2 The hotel reserves the right to alter room allocations, rates, or services in case of overbooking or operational requirements.
• 5.3 Arch Group of Hotels is not liable for delays, interruptions, or cancellations due to force majeure events, including natural disasters, strikes, pandemics, or government regulations.

6. Promotions, Offers & Packages

You have the following rights regarding your personal information:

• 6.1 All promotional rates, discounts, and packages are subject to availability and may include terms and restrictions specified at the time of booking.
• 6.2 Festival offers, early-bird deals, and seasonal discounts cannot be combined with other promotions unless explicitly stated.

7. Liability & Disclaimer

• 7.1 Arch Group of Hotels is not responsible for personal belongings, valuables, or property left in rooms or public areas.
• 7.2 The hotel is not liable for any indirect, consequential, or incidental damages arising from your stay or use of hotel facilities.
• 7.3 Guests are advised to have appropriate travel and health insurance for their stay.

8. Governing Law

• 8.1 These Terms & Conditions are governed by and construed in accordance with the laws of India.
• 8.2 Any disputes arising from bookings shall be subject to the exclusive jurisdiction of courts in New Delhi.

9. Contact Information

For questions regarding bookings, cancellations, or policies, please contact:

Arch Group of Hotels
Email: reservation@archgrouphotels.com
Phone:+91-7290099601

Address: A, Block -A, 74, Rd Number 4, near Indira Gandhi International Airport, Aerocity, Mahipalpur Extension, Mahipalpur, New Delhi, Delhi 110037

Key Reminder for Guests:

All bookings under the non-refundable, non-amendable policy are final. Please verify all details before confirming your reservation.